This Privacy Policy explains how Jigsaw Cleaners handles personal data in connection with its website, enquiries, quotations, scheduling, and cleaning services for small offices and related commercial premises in Singapore and nearby districts.
Subject to legal limits, individuals may request access to their personal data, ask for correction of inaccurate information, and raise concerns about how their data is handled. We may need to verify identity before responding to a request.
To make a privacy request, provide enough information for us to identify the relevant record and assess the request. We may decline or limit a request where the law allows, where another person’s rights would be affected, or where the information must be kept for legitimate business or legal reasons.
We retain personal data for the period needed to manage enquiries, provide services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practical.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable channel.
We use personal data to respond to enquiries, assess site and scope requirements, prepare quotes, confirm access and schedules, deliver recurring or one-time cleaning services, manage invoices and payments, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with trusted service providers that help us operate the website, process communications, manage scheduling, issue invoices, or support payment handling. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the prevention of fraud or security incidents. We limit such disclosures to what is reasonably required.
We may collect contact details, business or property information, service preferences, access instructions, scheduling details, payment-related records, and communications sent through our website or other booking channels. We may also collect limited technical data such as device, browser, and usage information when the site is used.
We receive data directly from users when they submit an inquiry, request a quote, arrange access, or communicate with us. We may also obtain information from booking records, invoice and payment handling, and technical logs generated when the website is accessed.
We may use essential cookies needed for site security and functionality, preference cookies that remember basic settings, and analytics cookies that help us understand how the site is used. We do not rely on cookies to collect unnecessary personal data.
Where cookies or similar tools are used, they may support site operation, form handling, and basic analytics. Users can usually control cookies through browser preferences, including blocking or deleting them, but some site functions may not work as intended if cookies are disabled.
